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Legal

Shipping & Exchange Policy

This policy governs the shipping of physical products, return and exchange eligibility, cancellation terms, and how we handle damaged or incorrect deliveries at Virtued Academy International.

🏛 Virtued Academy International
📧 contact@virtued.in
📞 +91 76519 39423
🚚
3–7 Days
Dispatch Time
↩️
72 Hours
Return Window
💰
5–7 Days
Refund Processing
Pre-Dispatch
Cancellation Only
1
Shipping Policy
1.1 Delivery of Physical Goods

Virtued Academy International primarily offers educational courses and certification programs. However, certain programs may include physical materials such as books, certificates, ID cards, merchandise, or starter kits.

  • All physical items are shipped within 3–7 business days from the date of purchase or successful enrollment.
  • Delivery timelines may vary based on the customer's location and courier service availability.
1.2 Shipping Confirmation

Once an item is shipped, customers will receive a shipping confirmation email with tracking details (if applicable).

1.3 Shipping Charges

Shipping charges, if applicable, will be clearly mentioned at checkout before payment. Some promotional programs may offer free shipping. For queries, contact us at contact@virtued.in.

2
Exchange & Refund Policy
2.1 Eligibility for Return or Exchange

If a consumer receives a physical product from Virtued Academy International, they may request a return, exchange, or refund within 72 hours (3 days) of delivery.

📧 Raise a request by emailing us at contact@virtued.in within 72 hours of receiving your delivery.
2.2 Conditions for Return

To qualify for a full refund or exchange:

  • The product must be returned in its original condition, unused, and with all accessories, manuals, and packaging.
  • The item must not show signs of damage, tampering, or wear caused by the customer.
  • The return shipment must be securely packed to prevent transit damage.
2.3 Inspection Process

Once the returned item is received, our team will inspect it within 3 business days. If the product is found to be in good condition, a full refund or exchange will be processed.

2.4 Refund Process
  • Approved refunds will be initiated to the original payment method within 5–7 business days.
  • In case of EMI payments, refund timelines may depend on the policies of the respective bank or issuer.
2.5 Non-Returnable Items

The following items are not eligible for return or exchange:

🚫 Downloaded digital content 🚫 Online course access 🚫 Certificates already issued 🚫 Services already rendered or completed
3
Damaged or Incorrect Products

If the delivered item is damaged or incorrect, customers must notify us within 72 hours with photos or video evidence.

✅ A replacement will be arranged at no extra cost, or a full refund will be provided after verification of the reported damage or incorrect item.
4
Cancellation Policy

Orders for physical items may be cancelled before shipment. Once an item has been dispatched, cancellation is no longer possible and must follow the return process listed above.

⚠️ Once dispatched, orders cannot be cancelled. Please contact us immediately at contact@virtued.in or +91 76519 39423 if you wish to cancel before dispatch.
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Contact Information

For any shipping, return, or exchange queries, please reach out to us:

📧

Virtued Academy International

Email: contact@virtued.in  |  Phone: +91 76519 39423
Website: www.virtued.in  |  27/15, East Patel Nagar, New Delhi – 110008