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This policy governs the shipping of physical products, return and exchange eligibility, cancellation terms, and how we handle damaged or incorrect deliveries at Virtued Academy International.
Virtued Academy International primarily offers educational courses and certification programs. However, certain programs may include physical materials such as books, certificates, ID cards, merchandise, or starter kits.
Once an item is shipped, customers will receive a shipping confirmation email with tracking details (if applicable).
Shipping charges, if applicable, will be clearly mentioned at checkout before payment. Some promotional programs may offer free shipping. For queries, contact us at contact@virtued.in.
If a consumer receives a physical product from Virtued Academy International, they may request a return, exchange, or refund within 72 hours (3 days) of delivery.
To qualify for a full refund or exchange:
Once the returned item is received, our team will inspect it within 3 business days. If the product is found to be in good condition, a full refund or exchange will be processed.
The following items are not eligible for return or exchange:
If the delivered item is damaged or incorrect, customers must notify us within 72 hours with photos or video evidence.
Orders for physical items may be cancelled before shipment. Once an item has been dispatched, cancellation is no longer possible and must follow the return process listed above.
For any shipping, return, or exchange queries, please reach out to us:
Email: contact@virtued.in | Phone: +91 76519 39423
Website: www.virtued.in | 27/15, East Patel Nagar, New Delhi – 110008